Terms and Conditions

Understanding These Terms

Our platform exists to offer a secure and entertaining online gaming environment for adult players in permitted jurisdictions. These conditions explain what is expected of both parties and protect the integrity of the service. Acceptance occurs when you tick the relevant box during registration or when you continue to use the site after any updates.

Who Can Join

You must be at least eighteen years old and legally entitled to gamble in the country where you are based. Accounts are for personal use only; you cannot create them on behalf of someone else or operate multiple accounts. Anyone attempting to register from a restricted territory will have their application declined.

Account Creation and Verification

When you sign up, all information provided must be accurate and complete. We reserve the right to request proof of identity, age and address at any stage. Until verification is completed, certain account functions including withdrawals may be restricted. Failure to supply requested documents in a timely manner can lead to account closure.

Looking After Your Account

You are responsible for keeping your login details confidential. Any activity that takes place under your username is treated as having been carried out by you. Should you suspect that someone else has accessed your account, you must notify us immediately. We are not liable for losses that occur because login credentials were shared or compromised.

Deposits, Withdrawals and Transactions

Funds can be added using the payment methods displayed on the site. All deposits are processed instantly where possible, although some methods may carry small fees charged by the provider. When requesting a withdrawal, funds must first be wagered in accordance with any applicable rules, and verification procedures will usually apply. We process cashouts as quickly as we can, but the exact time depends on the payment provider and the completeness of your documentation.

Withdrawals are returned to the same method used for the deposit wherever practical. Large withdrawals may be subject to additional security checks. You cannot transfer funds between player accounts.

Bonuses and Promotional Offers

From time to time we make bonuses, free spins and other promotions available. Each offer carries its own set of rules regarding eligibility, wagering requirements and time limits. You should always read the specific conditions attached to any promotion before opting in. Failure to meet those conditions may result in the bonus and any winnings being removed.

Attempting to abuse promotional offers through systematic or dishonest play can lead to the forfeiture of winnings and possible account suspension.

Responsible Gaming

We take player wellbeing seriously and provide tools to help you manage your gambling. These include deposit limits, reality checks, cooling-off periods and self-exclusion facilities. If you feel your gambling is becoming problematic, we encourage you to use these features or contact one of the support organisations listed on our responsible-gaming page.

Prohibited Conduct

Certain behaviours are not permitted. These include the use of bots, scripts or any form of artificial intelligence to gain an unfair advantage, colluding with other players, providing false information, or engaging in any activity that could damage the reputation of the platform. We also prohibit the use of the site for money laundering or any other illegal purpose.

Any breach of these rules may result in immediate account closure, forfeiture of funds and reporting to the relevant authorities where appropriate.

Intellectual Property and Content

All logos, graphics, text and software on the site remain our property or that of our licensors. You are not permitted to copy, modify, distribute or create derivative works from any of the material without written permission.

Our Liability to You

The platform is provided on an “as is” and “as available” basis. While we strive to keep the service running smoothly, we cannot guarantee uninterrupted access or error-free operation. To the maximum extent permitted by law, we will not be liable for any indirect, consequential or punitive losses arising from your use of the site.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud.

Changes to the Terms

We may update these conditions from time to time to reflect changes in the law, our business practices or product offerings. The revised version will be published on the website and, where the changes are material, we will make reasonable efforts to bring them to your attention. Your continued use of the platform after the new terms are published constitutes acceptance of the updates.

Termination and Account Closure

Either party may end this agreement at any time. We reserve the right to suspend or permanently close accounts where we believe there has been a breach of these terms, fraudulent activity, or for any other reason we consider necessary to protect the integrity of the platform. In the event of closure, any remaining balance will be returned to you after all necessary checks have been completed, unless we are required by law to act differently.

These Terms and Conditions were last updated on 15 March 2025 and represent the entire agreement between you and Queenwin Casino regarding your use of the service.